Q. How is a virtual class conducted? How does that differ from instructor-led classroom training?
A virtual class is same as instructor-led classroom session except that it is conducted using a web conferencing facility. A certified instructor delivers live lectures, demos, and hands-on labs. The benefits are savings in time, hassle, and money for travel by attendees and instructor. It allows students to attend the class from anywhere, from their office or home.

 

Q. What are the hours of a virtual class?

Class Hours are usually 7:30am to 3:30pm PT or 9:30am to 5:30pm CT or 10:30am to 6:30pm ET) with usual lunch and coffee breaks decided by instructor.

 

Q. What do I need to have to attend a virtual class?

Virtual class attendees must have:

• Windows 2000/XP PC or Mac with basic software for viewing instructors’ machine

• Windows 2000/XP PC only if instructor is to access students’ machine for help during labs

• Access to a high-speed internet

• A dedicated phone line (or Skype) to dial a U.S. phone number to listen to instructor’s voice

• JavaScript and cookies enabled in the browser

• Install required software on their machine for the specific course

 

Q. How can I ask questions to instructor?

A virtual class allows students to interrupt the instructor to ask questions through the phone.

 

Q. How can the instructor help me debug my hands-on labs on my machine?

The instructor can view, access, and manipulate labs on students’ machine (with their permission) to assist them with debugging on lab steps and questions.

 

Q. Why is a virtual class price almost same as a classroom session?

A virtual class provides added benefits for students to attend the class from anywhere in the world without having to spend time, money, and hassle for traveling. The price includes course materials, course delivery, and usage of web conferencing facility to enable virtual class delivery.

 

Q. Can I attend a virtual class from outside U.S.?

Participants in United States, Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain, Switzerland and United Kingdom will be provided a LOCAL toll phone number in their country. Participants in countries other than these may be able to use their company's international calling facility to dial into the US toll number.

 

Q. Can a virtual class be cancelled by EU?

EU reserves the right to cancel or reschedule a class at any time due to insufficient enrollments.

If a virtual class is cancelled or rescheduled, EU will notify students five business days prior to the scheduled class start date. You will not be charged for the class or you will receive a full refund of fees paid for a cancelled virtual class. EU assumes no financial liability for any cancellation fees you may incur.

 

Q. Can I cancel or reschedule a virtual class?
Written cancellation notice must be received at least ten business days prior to a class start date. There are no refunds for the course fee after this date. There are also no refunds for partial attendance or no-shows.

 

Q. Can I have a substitute student attend a virtual class?

Substitutions are allowed if notified at least three business days prior to class start date. The original registrant will be charged the full course fee. EU will not take responsibility for refunds to the original registrant and making new charges for the substitute registrant.

 

Q. What has been the feedback from virtual class attendees?

EU has conducted several full length 5 day virtual classes on Eclipse technology since December 2006. These have been very successful. Here is one feedback from a recent virtual class attendee.

"Eclipse RCP Virtual training saved us lot of hassle and money towards travel. Instructor handled virtual class very well by presentations using web meeting facilities. Course slides and hands-on labs are very detailed. They are excellent source for future reference in our project work. All in all, virtual training provided great learning experience while being in the comfort of our offices."